How to make the ScanSnap s1300 scanner work on Windows 10

Fujitsu ScanSnap s1300 scanner working on Windows 10

If you are reading this, then you have probably dealt with a lot of the same frustrations I did trying to get my ScanSnap s1300 working on Windows 10.

These instructions will probably also work for other older models of the scanner, like the s1500.

The Problem – The ScanSnap s1300 is Too Damn Old

Whenever I would connect the scanner to my computer, Windows itself would try to install a driver and the blue light on the scanner would just keep blinking. The little S around my scansnap manager would stay red with a cross through it. Its software just didn’t want to play nicely with Windows 10, and even the ScanSnap Support Tool kept telling me something like “Driver is not installed. Install the driver.”

I can’t tell you how many times  I tried re-installing the software just to get the same results. I lost count.

The Solution – Newer Software Exists!

Apparently the problem is that the software for older models is old and unsupported, and Fujitsu isn’t planning on releasing any updates. So the solution is actually really kind of stupid: use the software for a newer model.

I personally had success using the software for the iX500.

There were a few extra steps I took just to be extra careful:

  1. Unplug the scanner (just the USB connection to the computer)
  2. Uninstall the ScanSnap manager software that came with the s1300
  3. Delete everything in C:\Program Files (x86)\PFU
  4. Delete everything in C:\Users\[Your Username]\AppData\Roaming\PFU
  5. Restart your computer
  6. Download and install the ScanSnap Installer for the iX500 (direct download link)
    1. Sidenote: I also downloaded the ScanSnap Manager on that page, but it apparently is redundant and unnecessary
  7. Plug your scanner back in
  8. Pray to the gods
  9. Open the scanner lid
  10. Hope you see this: success

Good luck!

22 Comments

  1. Diarmuid on November 20, 2016 at 3:02 pm

    Super article John – I had spent endless hours trying to get my S1300 up and running in W10 without success until I came across your article. Thanks for sharing it.

    • John on November 20, 2016 at 3:24 pm

      Glad to hear I was able to help!

  2. GHurst on November 22, 2016 at 5:13 pm

    This fix worked for me too. I haven’t been able to use my ScanSnapS1500M consistently since the windows 10 upgrade. It would work a few times and then it wouldn’t and I would have to spend a long time trying to get it to work. After I uninstalled my ScanSnap software then installed the iX500 installer, it started right up. Thank you for posting this fix.

    • John on November 22, 2016 at 1:37 pm

      Good to hear! I knew I couldn’t have been the only person running into this problem.

  3. Carol J Poirier on December 1, 2016 at 6:18 pm

    Upgraded to windows 10. Scansnap 1300 working but will not recognize e-mail programs. I have spent hours and hours and can’t get it to scan to e-mail Any suggestions?

    • John on December 2, 2016 at 8:15 am

      Are you using the latest version of the software that I linked in the article? If not, I would give that a try first. Otherwise, can you tell me what specific behavior you are seeing and what email program you’re trying to scan to?

      I haven’t run into that issue myself, but I always scan to a PDF first and then attach to email if I need to from there since all my email is web based (gmail).

  4. Louis on December 18, 2016 at 11:51 am

    Thank you! I haven’t been able to scan for some time, and assumed it was a paper feed problem. After looking into it in more detail today, it occurred to me there might be an issue with Windows 10. Your post came up in the search results, and I now have a working scanner again.

    • John on December 18, 2016 at 11:54 am

      Awesome to hear, Louis! I’m so happy that this blog post is helping the exact people I was hoping it would.

  5. Sandy Corcorran on August 8, 2017 at 1:14 pm

    It worked, thanks for posting

    • John on August 8, 2017 at 1:23 pm

      Happy to help!

  6. SHARON on August 15, 2017 at 10:33 pm

    Thank you so much! Got my old S1300 to work! Yippee!

    • John on August 16, 2017 at 6:36 am

      Woohoo!

  7. Güclü Adigüzel on September 5, 2017 at 3:58 pm

    Hey John, my ScanSnap S1300 works actually on W10 in my old Notebook (Toshiba) with his normal driver for S1300; but I bought a new Laptop (Windows Surface) and I have many Problems: actually it works but the Screen resolution is very bad and I can just use the basic funktions… Sould I also try it with your technique to install the driver of iX500? Thank you for your help…

    • John on September 6, 2017 at 8:51 am

      Based on the positive results other people have had using the iX500 drivers, I’m guessing it would be worth trying them, especially if you have access to the old drivers and can revert back to them if you need to. If you do try the new drivers, please let us know how it goes so other people with the same question know if it’s worthwhile. Good luck!

  8. Rochelle on September 17, 2017 at 12:37 pm

    I had no luck computer kept saying failed to install scansnap manager driver

    • John on September 18, 2017 at 10:32 am

      Sorry to hear it didn’t work for you, Rochelle. Did you completely uninstall any old versions of the software before you tried installing the new version?

  9. Kyle on September 19, 2017 at 4:17 pm
    • John on September 29, 2017 at 8:29 am

      Hey Kyle, thanks for the tip! It looks like these are for the s1300i, which I think is different than the s1300, but I imagine the new drivers work just fine.

      Did you try these out yourself and were you successful? I haven’t had a chance yet, but once I do and if they work I’ll be sure to update the article.

  10. Mary Margaret on November 13, 2017 at 8:49 am

    Thank you! It worked and you saved me a ton of time!!!

    • John on November 13, 2017 at 11:01 am

      Great to hear it, Mary, and you’re very welcome!

  11. Leanne on November 20, 2017 at 7:08 pm

    This post was a God Send! Clear and to the point. Worked instantly! Thanks John

    • John on November 21, 2017 at 8:34 am

      Always happy to see these comments and see that this post is helping people who were in the same position I was. Glad you got it working!

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