How to make the ScanSnap s1300 scanner work on Windows 10

Fujitsu ScanSnap s1300 scanner working on Windows 10

If you are reading this, then you have probably dealt with a lot of the same frustrations I did trying to get my ScanSnap s1300 working on Windows 10.

These instructions will probably also work for other older models of the scanner, like the s1500.

The Problem – The ScanSnap s1300 is Too Damn Old

Whenever I would connect the scanner to my computer, Windows itself would try to install a driver and the blue light on the scanner would just keep blinking. The little S around my scansnap manager would stay red with a cross through it. Its software just didn’t want to play nicely with Windows 10, and even the ScanSnap Support Tool kept telling me something like “Driver is not installed. Install the driver.”

I can’t tell you how many times  I tried re-installing the software just to get the same results. I lost count.

The Solution – Newer Software Exists!

Apparently the problem is that the software for older models is old and unsupported, and Fujitsu isn’t planning on releasing any updates. So the solution is actually really kind of stupid: use the software for a newer model.

I personally had success using the software for the iX500.

There were a few extra steps I took just to be extra careful:

  1. Unplug the scanner (just the USB connection to the computer)
  2. Uninstall the ScanSnap manager software that came with the s1300
  3. Delete everything in C:\Program Files (x86)\PFU
  4. Delete everything in C:\Users\[Your Username]\AppData\Roaming\PFU
  5. Restart your computer
  6. Download and install the ScanSnap Installer for the iX500 (direct download link)
    1. Sidenote: I also downloaded the ScanSnap Manager on that page, but it apparently is redundant and unnecessary
  7. Plug your scanner back in
  8. Pray to the gods
  9. Open the scanner lid
  10. Hope you see this: success

Good luck!

43 Comments

  1. Diarmuid on November 20, 2016 at 3:02 pm

    Super article John – I had spent endless hours trying to get my S1300 up and running in W10 without success until I came across your article. Thanks for sharing it.

    • John on November 20, 2016 at 3:24 pm

      Glad to hear I was able to help!

  2. GHurst on November 22, 2016 at 5:13 pm

    This fix worked for me too. I haven’t been able to use my ScanSnapS1500M consistently since the windows 10 upgrade. It would work a few times and then it wouldn’t and I would have to spend a long time trying to get it to work. After I uninstalled my ScanSnap software then installed the iX500 installer, it started right up. Thank you for posting this fix.

    • John on November 22, 2016 at 1:37 pm

      Good to hear! I knew I couldn’t have been the only person running into this problem.

  3. Carol J Poirier on December 1, 2016 at 6:18 pm

    Upgraded to windows 10. Scansnap 1300 working but will not recognize e-mail programs. I have spent hours and hours and can’t get it to scan to e-mail Any suggestions?

    • John on December 2, 2016 at 8:15 am

      Are you using the latest version of the software that I linked in the article? If not, I would give that a try first. Otherwise, can you tell me what specific behavior you are seeing and what email program you’re trying to scan to?

      I haven’t run into that issue myself, but I always scan to a PDF first and then attach to email if I need to from there since all my email is web based (gmail).

  4. Louis on December 18, 2016 at 11:51 am

    Thank you! I haven’t been able to scan for some time, and assumed it was a paper feed problem. After looking into it in more detail today, it occurred to me there might be an issue with Windows 10. Your post came up in the search results, and I now have a working scanner again.

    • John on December 18, 2016 at 11:54 am

      Awesome to hear, Louis! I’m so happy that this blog post is helping the exact people I was hoping it would.

  5. Sandy Corcorran on August 8, 2017 at 1:14 pm

    It worked, thanks for posting

    • John on August 8, 2017 at 1:23 pm

      Happy to help!

  6. SHARON on August 15, 2017 at 10:33 pm

    Thank you so much! Got my old S1300 to work! Yippee!

    • John on August 16, 2017 at 6:36 am

      Woohoo!

  7. Güclü Adigüzel on September 5, 2017 at 3:58 pm

    Hey John, my ScanSnap S1300 works actually on W10 in my old Notebook (Toshiba) with his normal driver for S1300; but I bought a new Laptop (Windows Surface) and I have many Problems: actually it works but the Screen resolution is very bad and I can just use the basic funktions… Sould I also try it with your technique to install the driver of iX500? Thank you for your help…

    • John on September 6, 2017 at 8:51 am

      Based on the positive results other people have had using the iX500 drivers, I’m guessing it would be worth trying them, especially if you have access to the old drivers and can revert back to them if you need to. If you do try the new drivers, please let us know how it goes so other people with the same question know if it’s worthwhile. Good luck!

  8. Rochelle on September 17, 2017 at 12:37 pm

    I had no luck computer kept saying failed to install scansnap manager driver

    • John on September 18, 2017 at 10:32 am

      Sorry to hear it didn’t work for you, Rochelle. Did you completely uninstall any old versions of the software before you tried installing the new version?

  9. Kyle on September 19, 2017 at 4:17 pm
    • John on September 29, 2017 at 8:29 am

      Hey Kyle, thanks for the tip! It looks like these are for the s1300i, which I think is different than the s1300, but I imagine the new drivers work just fine.

      Did you try these out yourself and were you successful? I haven’t had a chance yet, but once I do and if they work I’ll be sure to update the article.

  10. Mary Margaret on November 13, 2017 at 8:49 am

    Thank you! It worked and you saved me a ton of time!!!

    • John on November 13, 2017 at 11:01 am

      Great to hear it, Mary, and you’re very welcome!

  11. Leanne on November 20, 2017 at 7:08 pm

    This post was a God Send! Clear and to the point. Worked instantly! Thanks John

    • John on November 21, 2017 at 8:34 am

      Always happy to see these comments and see that this post is helping people who were in the same position I was. Glad you got it working!

  12. Rene Burchell on January 9, 2018 at 1:36 pm

    Thank You John, I have been fiddling with my S1300i for over a year by uninstalling and reinstalling the darn programs! Finally, its fixed!! thank you for this post!

    Rene’-Frisco, TX

    • John on January 9, 2018 at 2:06 pm

      Awesome news, so glad to hear it!

  13. Pete Kouchis on January 17, 2018 at 6:13 pm

    John,
    I tried all these options with no success. After calling Fujitsu Tech Suport and waiting the required 45 min on hold, I reached a level2 tech who helped me via a remote session.

    First, he clarified that they DO in fact still support the S1300 under windows 10, they just no longer sell it. Here are the notes from him regarding the fix:

    Dear Valued Customer,

    Scanner was in Other Devices, right click -> Update Driver -> Browse -> Browse -> C:\Windows\SSDriver.

    Said it found the file but it encountered an error when installing.

    Said “system could not find the specified file”. I ran into this once before.

    I checked setupapidev.log inside of C:\Windows\inf
    Read the log file and it was saying it couldn’t find usbscan.sys inside of C:\Windows\inf. Normally, USBScan.sys is not located there, it is supposed to be inside of C:\Windows\system32\drivers\

    Copied it from there and pasted it into C:\Windows\INF.

    Went back to Device Manager -> Update Driver – > Browse -> Browse -> C:\Windows\SSDriver and it was able to install successfully.

    Thank you for choosing Fujitsu,

    Kenny N
    Technical Assistance Center
    Fujitsu Computer Products of America
    Phone: (800) 626-4686

    • John on January 28, 2018 at 2:30 pm

      Thanks for sharing these details, Pete! Hopefully if anyone else ran into the same issue as you this will help them out.

  14. Mary on January 28, 2018 at 12:28 pm

    Thanks much for the info! Got it going!

    • John on January 28, 2018 at 2:29 pm

      Awesome! Glad it helped!

  15. Mariana Abeid-McDougall on February 14, 2018 at 5:06 am

    Thank you thank you thank you thank you!!!! It worked! I can’t count the amount of times I’ve gotten frustrated with this. I just hope the scanner will work again next time I turn it on, as all the other fixes I tried only worked one time and then the darn blinking light starts again on the next use….

    • johnolek on February 14, 2018 at 8:39 am

      So glad to hear this helped end those frustrations! I remember it being the same way for me, wondering if it was actually going to continue to work the next time, and thankfully I haven’t had any problems since.

  16. Paula on February 26, 2018 at 6:51 pm

    Thank you so very much! This worked for me on a S1300. Just can’t begin to tell you how grateful I am for this solution. I had searched and searched.

    • John on February 26, 2018 at 7:11 pm

      I was in the same position as you. Glad to hear you found this post helpful!

  17. Chuck B on March 29, 2018 at 10:23 am

    What everyone else said. I stand amazed that nowhere else in my Googling have I found your solution mentioned. Lot of frustrated people out there. Thanks!

  18. Mike on April 23, 2018 at 12:31 pm

    Hope we’re not boring you with all the accolades. Very grateful for your help. I was starting to pull my hair out trying to get my scanner working again. Thank you.

    • John on April 23, 2018 at 1:03 pm

      Not boring me at all! It’s great to hear that this post has helped so many people.

  19. Dianne Cooper on May 26, 2018 at 9:08 pm

    Hi John. Like so many others that have posted, thank you SO MUCH for posting this solution. I have spent hours trying to fix this problem and was ready to throw the scanner away because I couldn’t get it to work. This has been the only solution that has actually solved the problem. Thanks again.

    • John on May 27, 2018 at 9:02 am

      Always happy to hear I helped another person! This post has pretty much become the main purpose for this website, and I’m okay with that.

  20. robert young on July 6, 2018 at 3:39 pm

    Superhero! Vanquishing the vicious incompetance of Fujitsu! Glad we have you to help us deal with shitty companies.

    • John on July 6, 2018 at 3:54 pm

      That’s me! The lamest superhero in the world. Yet it still feels good to know this post is still helping people.

      I should really get a cape…

  21. Jennifer A. Williams on July 24, 2018 at 3:29 pm

    YOU HAVE SAVED MY SANITY!! Thank you so much.

    I had tried every “fix” and was about to send it flying out the window, but I remembered I just purchased the machine. Seriously, job well done!!

    • John on July 25, 2018 at 9:06 am

      As always, glad to hear this simple post was able to help another person!

  22. twisty on August 4, 2018 at 7:49 am

    Confirm that this works with my ScanSnap s1300 / Win 10 (17713 insider build). Used the iX500 software as suggested. Thanks for the tip!

  23. Gary on August 11, 2018 at 6:46 am

    Inspired. Thank you so much. The original post has totally solved my S1500 problem.

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